> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gotohuman.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Agents

> Let your team start agent workflows through a chat interface. Enable chat on an agent to collect input in a conversation and route it to your webhook.

### Enable chat

Open your agent's settings and turn on **Enable chat**. This lets team members start new conversations from the agent inbox.

Use **Reply only** when you want the agent to respond in existing chat sessions but not allow starting new ones from the inbox.

### Webhook

Like [trigger forms](/manual-triggers), chat sessions use your agent's [webhook](/agent-setup#agent-webhook). When someone sends a message, gotoHuman posts a [`session.human_message` event](/webhooks) to your endpoint so you can run your app or agentic workflow.

### Starting a chat

When chat is enabled, your team sees a **New chat** button on the agent inbox. Click it, send a message, and gotoHuman creates a new session and forwards the message to your webhook.

### Sessions

All chats for an agent appear under **All Sessions** in the inbox. Use sessions to follow ongoing conversations and link follow-up [review requests](/send-requests) to the same run using the `sessionId`.