Enable chat
Open your agent’s settings and turn on Enable chat. This lets team members start new conversations from the agent inbox. Use Reply only when you want the agent to respond in existing chat sessions but not allow starting new ones from the inbox.Webhook
Like trigger forms, chat sessions use your agent’s webhook. When someone sends a message, gotoHuman posts asession.human_message event to your endpoint so you can run your app or agentic workflow.
Starting a chat
When chat is enabled, your team sees a New chat button on the agent inbox. Click it, send a message, and gotoHuman creates a new session and forwards the message to your webhook.Sessions
All chats for an agent appear under All Sessions in the inbox. Use sessions to follow ongoing conversations and link follow-up review requests to the same run using thesessionId.